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TERMS AND CONDITIONS

Sunshine Glamping Co logo

Terms & Conditions for the hire of glamping bell tents.

Solubul Enterprises Pty Ltd trading as Sunshine Glamping Co.

ABN: 77 680 867 136

ACN: 680 867 136

1. Definitions

Company means Solubul Enterprises Pty Ltd trading as Sunshine Glamping Co.

Client means the person, organisation, business or entity named on the quotation, invoice or booking confirmation.

Guest means any person using or occupying the Equipment during the Hire Period.

Equipment means all tents, furnishings, bedding, linen, lighting, styling items, decorations, accessories and any other equipment supplied by the Company.

Hire Period means the period specified on the quotation, invoice or booking confirmation.

Site means the location at which the Equipment is to be installed.

2. The Company's Responsibilities

The Company Agrees To:

  1. Supply the Equipment specified in the quotation, invoice or booking confirmation.

  2. Install the Equipment at the agreed Site before the commencement of the Hire Period.

  3. Ensure the Equipment is clean, safe and in good working order at the commencement of the Hire Period.

  4. Remove the Equipment from the Site following completion of the Hire Period.

  5. Maintain appropriate public liability insurance for its operations.

3. Booking & Security Deposit

  1. A Booking & Security Deposit is payable to secure a booking.

  2. Unless otherwise stated in writing:

    • Bookings of up to ten (10) tents require a Booking & Security Deposit of $150 per tent.

    • Bookings exceeding ten (10) tents require a Booking & Security Deposit of $100 per tent.

  3. A booking is not confirmed until the Booking & Security Deposit has been received.

  4. The Booking & Security Deposit will be held as security during the Hire Period.

  5. The Company may deduct from the Booking & Security Deposit any costs associated with:

    • Damage to Equipment;

    • Loss or theft of Equipment;

    • Missing items;

    • Excessive cleaning;

    • Additional labour required as a result of the Client's actions;

    • Any unpaid amounts owing under this agreement.

  6. The remaining balance of the Booking & Security Deposit will be refunded within fourteen (14) days following completion of the Hire Period and inspection of the Equipment.

  7. The Company reserves the right to invoice the Client for any costs exceeding the value of the Booking & Security Deposit.

  8. Where a quotation, invoice or written agreement specifies a different deposit amount, that amount shall apply.

4. Payment Terms​

  1. The Booking & Security Deposit is due upon acceptance of the booking.

  2. Unless otherwise agreed in writing, all remaining charges must be paid in full no later than fourteen (14) days prior to commencement of setup.

  3. The Company reserves the right to postpone setup, withhold occupation or cancel the booking if payment has not been received in accordance with these terms.

  4. Any additional services requested after acceptance of the booking may be invoiced separately.

5. Client Responsibilities

The Client agrees to:

  1. Provide accurate Site information, maps, plans and setup requirements.

  2. Ensure the Site is suitable for installation of the Equipment.

  3. Ensure all underground services, irrigation systems, electrical cables, pipes and other hazards are identified prior to setup.

  4. Obtain any approvals, permits, licences or permissions required for the event.

  5. Ensure the number of occupants does not exceed the occupancy limits specified by the Company.

  6. Ensure all guests comply with these Terms and Conditions.

  7. Ensure all Equipment is vacated by the agreed departure time.

  8. Ensure all tent doors and windows are fully closed when vacating the Equipment.

6. Site Access​

  1. The Client must provide safe and reasonable vehicle access for setup and pack-down.

  2. Company vehicles must be able to access and unload in reasonable proximity to the installation area.

  3. Additional labour, equipment or transport costs resulting from restricted access may incur additional charges.

  4. The Company reserves the right to refuse installation where access is unsafe or impractical.

7. Use of Equipment​

The Client agrees that neither the Client nor any Guest will:

  1. Use Equipment for any unlawful purpose.

  2. Smoke or vape inside the Equipment.

  3. Use naked flames, campfires, fire pits, candles, torches, fireworks or similar ignition sources within five (5) metres of the Equipment.

  4. Use cooking appliances inside the Equipment.

  5. Use oils, incense, scented products or substances that may stain or damage the Equipment.

  6. Remove Equipment from the Site.

  7. Alter, modify or attach items to the Equipment without prior written approval.

  8. Permit animals within the Equipment without prior written approval from the Company.

  9. Attempt repairs to any Equipment.

  10. Exceed the maximum occupancy specified by the Company.

​8. Damage, Loss and Cleaning

  1. The Client accepts full responsibility for the Equipment during the Hire Period.

  2. The Client must immediately notify the Company of any loss, theft or damage.

  3. The Client is liable for repair or replacement costs resulting from loss, theft, damage or misuse of Equipment.

  4. Excessive cleaning charges may apply where Equipment is returned in an unreasonable condition.

  5. A minimum additional cleaning fee of $500 may apply where tents or furnishings are contaminated by bodily fluids including vomit.

9. Corporate, Group and Event Bookings​

  1. The Company shall not be liable for delays, cancellations or non-performance resulting from circumstances beyond its reasonable control.

  2. Such circumstances include, but are not limited to:

    • Severe weather;

    • Flooding;

    • Fire;

    • Road closures;

    • Government restrictions;

    • Industrial action;

    • Natural disasters;

    • Vehicle breakdowns;

    • Supply chain disruptions;

    • Any event affecting the health and safety of Company personnel.

  3. The Company reserves the right to delay or cancel installation where safety may be compromised.

  4. Any reasonable costs incurred by the Company prior to cancellation remain payable by the Client.

10. Weather and Force Majeure

  1. The Company shall not be liable for delays, cancellations or failure to perform its obligations where such delay, cancellation or failure results from circumstances beyond its reasonable control, including but not limited to:

    • Severe weather;

    • Flooding;

    • Fire;

    • Road closures;

    • Traffic incidents, road accidents or significant transport delays;

    • Unexpected vehicle breakdowns or mechanical failures;

    • Government restrictions;

    • Industrial action;

    • Natural disasters;

    • Supply chain disruptions;

    • Illness or injury affecting key personnel; or

    • Any event affecting the health and safety of Company personnel or guests.

  2. Where setup, pack-down or travel is delayed due to circumstances beyond the Company's reasonable control, such delay shall not constitute a breach of this agreement and shall not give rise to any claim for compensation, damages or refund.

  3. The Company will make reasonable efforts to minimise the impact of any such event and, where practicable, provide alternative arrangements.

  4. The Company reserves the right to delay or cancel installation where safety may be compromised.

  5. Any reasonable and non-recoverable costs incurred by the Company prior to cancellation remain payable by the Client.

​11. Cancellation Policy

  1. Where the Client cancels more than thirty (30) days prior to the commencement of the Hire Period, all monies paid will be refunded in full.

  2. Where the Client cancels between fourteen (14) and thirty (30) days prior to the commencement of the Hire Period, the Booking & Security Deposit will ordinarily be retained by the Company.
    The Company recognises that unforeseen circumstances can arise and may, at its discretion, consider a full or partial refund of the Booking & Security Deposit where extenuating circumstances exist or where the cancelled booking can be re-sold.

  3. Where the Client cancels less than fourteen (14) days prior to the commencement of the Hire Period, the Booking & Security Deposit will be retained by the Company and the Client will remain responsible for any non-recoverable third-party costs already incurred by the Company in relation to the booking.

  4. Examples of non-recoverable costs may include accommodation bookings, vehicle hire, freight, permit fees, contractor charges, or other expenses specifically arranged for the booking.

  5. The Company will make reasonable efforts to minimise and recover any third-party costs wherever possible.

  6. Any amounts paid by the Client in excess of applicable cancellation charges will be refunded.

12. Inspection and Removal

  1. The Company reserves the right to inspect Equipment during the Hire Period.

  2. Where Equipment is being misused or these Terms and Conditions are breached, the Company may remove Equipment from the Site without refund.

  3. Ownership of all Equipment remains with the Company at all times.

13. Liability​

  1. The Client assumes responsibility for all persons using the Equipment during the Hire Period.

  2. To the maximum extent permitted by law, the Company shall not be liable for indirect, incidental or consequential loss arising from the hire or use of the Equipment.

  3. The Client indemnifies the Company against claims arising from the Client's use of the Equipment, except to the extent caused by the Company's negligence.

​14. Governing Law

These Terms and Conditions are governed by the laws of Queensland, Australia.

15. Acceptance

Payment of a Booking & Security Deposit, acceptance of a quotation, payment of an invoice or use of the Equipment constitutes acceptance of these Terms and Conditions.

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